Your Rights and Responsibilities

Psychotherapy, whether in person or online, is a partnership where both parties have separate but equal roles and responsibilities.

Your Rights

You have the right:

to be treated with respect
to be treated in a straightforward and open manner
to have your well-bring promoted and protected
to be fully informed regarding the nature and purpose of any proposed services, likely risks and benefits, alternatives, consequences of non-action and the option to refuse or withdraw at any time before consenting to services
to receive effective services from a competent professional
to have your privacy and confidentiality protected within the bounds of professional ethics and law

You are responsible for:

ensuring security of your computer systems and online communications
presenting yourself openly and honestly, including presenting accurate information about your personal identity and personal information
being prepared to work hard and make changes
being a fully engaged participant in the therapeutic process
any actions you take even those you believe are a result of services provided by Campanula Psychological Services.

Is responsible for:

exercising confidentiality and respect for privacy in collecting, recording and storing information
maintaining a private workspace to safeguard confidentiality
resolving technical difficulties preventing communication as quickly as possible
responding to clients within 48 hours, except in the case of technical failures
taking at least a full hour of professional time to provide a considered response
maintaining competence and providing professional services

We welcome your feedback & questions.